Refund policy

Returns & Refunds

I want you to feel happy with your purchase from Craig Michael Design. If something goes wrong with your order, please get in touch—I’m here to help.

Something wrong with your order?

If your item arrives damaged, has a printing fault, isn’t what you ordered or is lost in transit, email craigmichaeldesign0@gmail.com with your order number and a short description of the problem. Where possible, include clear photos to help me understand what’s happened.

I’ll look into it and help put things right. For damaged or lost items, I’ll arrange a refund. For other problems, I’ll work with you on an appropriate solution in line with your consumer rights. This also applies to sale items.

Choosing your size and colour

Please check the size guide and colour options before ordering, as I don’t offer change-of-mind returns or exchanges, including for an incorrectly chosen size or colour, unless required by law.

If you’re unsure about sizing, you’re always welcome to contact me before purchasing.

Refunds

Refunds go back to your original payment method. I’ll let you know when yours has been processed; your bank or payment provider may take a little longer to display it.

Your consumer rights

Nothing in this policy limits your rights under Australian Consumer Law or other applicable consumer laws.