Shipping policy

Shipping Policy

Last updated: 23 October 2026

Thank you for shopping with Craig Michael Design. Here’s what to expect while your order is being prepared and making its way to you.

Preparing your order

Most products are made to order. Please allow 1–5 business days for processing before dispatch, unless the product listing gives a different timeframe. Shipping time is additional to processing time.

Shipping costs

Shipping is calculated at checkout based on the products in your order and your delivery address. You’ll see the shipping charge and currency before completing your purchase.

Any applicable free-shipping offer or shipping discount will be reflected at checkout.

Estimated delivery times

As a guide, standard delivery after dispatch usually takes:

Australia: 5–14 business days
United States: 2–5 business days
Canada: 7–21 business days
United Kingdom: 7–21 business days

These are estimates rather than guaranteed arrival dates. Delivery can take longer during busy periods or because of customs or carrier delays. These estimates do not limit your consumer rights.

Tracking and separate parcels

Once your order is dispatched, you’ll receive a shipping confirmation with tracking information.

Items in the same order may be dispatched separately, depending on the products and fulfilment locations.

Your delivery address

Please check your delivery address carefully before purchasing. If you notice an error, email me as soon as possible. I’ll help where I can, although address changes may not be possible once an order has been dispatched.

International orders

Your country may charge import duties, taxes or customs handling fees. Where these are not collected at checkout, customs or the carrier may request payment before delivery.

Delayed, missing or damaged orders

If your parcel is delayed, missing or arrives damaged, please email craigmichaeldesign0@gmail.com with your order number. I’ll follow up and help resolve the problem.

If your item arrives damaged or is lost in transit, I’ll arrange a refund in accordance with the Returns & Refunds Policy.

Nothing in this policy limits your rights under Australian Consumer Law or other applicable consumer laws.