Terms of service

Terms of Service

Last updated: 23 October 2026

Welcome to Craig Michael Design. These terms explain what you can expect when shopping with me. If anything is unclear, please get in touch—I’m happy to help.

Craig Michael Design is an Australian business based in Victoria. The store is hosted by Shopify, and your purchases are made from Craig Michael Design.

Placing an order

Please check your chosen products, sizes, colours and delivery address before completing checkout. Providing accurate contact details helps me process your order and keep you informed.

Prices, currency and applicable delivery charges are displayed before you complete your purchase. Future price changes do not change the agreed price of an existing order.

If an availability issue or an error affects your order, I’ll contact you to explain the options. I won’t substitute a product or charge a higher price without your agreement. If I cannot fulfil your order, I’ll refund the amount paid for the affected items and any associated delivery charges.

Products and images

Many products are made to order. Please read the product description and size guide carefully, and contact me before purchasing if you need advice.

Some product photographs are styled mockups. Fabric, stitching, painted or dimensional effects within printed artwork are part of the printed design unless the listing states otherwise.

Colours may appear slightly different between screens. This does not affect your right to receive a product that matches its description.

Changing your order

If you notice a mistake or would like to request a change, please email me as soon as possible. I’ll help where I can, although changes or cancellations may no longer be possible once production has started. Your statutory cancellation and other consumer rights still apply.

Shipping and delivery

Processing information and estimated delivery times are explained in the Shipping Policy.

Delivery estimates can be affected by carrier or customs delays. If your order is delayed, missing or arrives damaged, please contact me so I can help resolve it. Delivery estimates do not limit your consumer rights.

Returns, refunds and problems

I want you to feel happy with your purchase. If something arrives damaged, has a printing fault, is incorrect or is lost in transit, please get in touch with your order number.

Please read the Returns & Refunds Policy for further details. Change-of-mind returns and exchanges are not offered unless required by applicable law.

Nothing in these terms or the store’s policies excludes or limits your rights under Australian Consumer Law or other applicable consumer laws. These rights also apply to sale items.

Using this website

Please use the website lawfully and respect other people’s privacy and intellectual property. Do not interfere with its security, submit fraudulent information or upload harmful material.

Purchasing a physical product does not grant permission to reproduce its artwork. Please obtain permission from the relevant rights holder before copying or commercially reusing artwork, product images or branding.

Your personal information

The Privacy Policy explains how personal information is collected, used and shared when you shop or contact me.

Updates to these terms

These terms may be updated as the store changes. The latest version will appear here with its update date. Changes will apply to future purchases and will not retrospectively reduce your rights under an existing order.

These terms are governed by the laws of Victoria, Australia, subject to any mandatory consumer protections that apply where you live.

Contact

For questions about these terms or help with an order, email craigmichaeldesign0@gmail.com.